Refunds & Cancellations
We have a 07-day return policy, which means you have 07 days after receiving your item to request a return. Items must be in the same condition received, unworn or unused, with tags and original packaging. You’ll also need proof of purchase.
To start a return, contact contact@orvixautocare.com. Returns must be sent to the address provided in your return instructions. Items sent without first requesting a return will not be accepted.
Damages and issues | Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Exceptions / non-returnable items | We do not accept returns for perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards.
Exchanges | The fastest way to receive a different item is to return the original item and place a separate purchase once the return is accepted.
Refunds | Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to the original payment method within 10 business days. If more than 15 business days have passed, contact@orvixautocare.com.